Refund policy

RETURN & REFUND POLICY

Last updated: August 2026

At Maison Odessa, we carefully inspect and prepare every order to provide you with the best possible experience.

RETURNS

Due to the nature of our hair products, we do not accept returns or exchanges for change of mind, incorrect selection of length, texture, colour, or other personal preferences.

For hygiene and quality-control reasons, wigs and hair products that have been worn, installed, washed, brushed extensively, cut, coloured, bleached, chemically treated, altered, or otherwise used are not eligible for return.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at mahrekbusiness@gmail.com

Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging
- A description of the issue

We will review your request and, where appropriate, offer a replacement or refund.

Do not send an item back without contacting us first. If a return is approved, we will provide you with the appropriate return instructions.

REFUNDS

If your refund is approved, the refund will be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

NON-RETURNABLE ITEMS

Returns are not accepted for:
- Items that have been worn or installed
- Washed, brushed extensively, cut, coloured, bleached, or chemically treated hair
- Items altered in any way
- Items returned without prior authorization
- Change-of-mind purchases
- Incorrectly selected lengths, textures, colours, or styles

CONSUMER RIGHTS

Nothing in this policy limits any rights or remedies that you may have under applicable Canadian consumer protection laws.

CONTACT

For any questions regarding returns or refunds, please contact us at:

mahrekbusiness@gmail.com

Maison Odessa